Support

Real person, usually within a day.

A scan failed or gave a strange answer

Try pasting the ingredient list as text instead of a photo — blurry or curved labels can misread. Every result shows the photo it read from so you can double-check.

How do I manage or cancel my subscription?

Subscriptions purchased in the iOS app are managed by Apple: Settings → your name → Subscriptions. Web subscriptions can be managed from the Upgrade page. Canceling stops future billing; you keep access until the period ends.

Delete my account & data

Permanently erases your profile, skin logs, photos, scans, and chat context from Eczema Track. This can't be undone.